Today, customer engagement is a vital part of every business, as the customer experience often becomes more important than the cost of a product or service.
Thanks to customer engagement tools that become more powerful every day, companies can collect crucial information on potential leads and existing customers. Through this data, a company can offer its customers a personalised service, providing the right information when the customer needs it.
SQLI installs Digital Experience Platforms to give users an optimum experience on all digital points of contact (web, mobile, display, assistants, etc.) via a coordinated suite of technical solutions. Together with you, SQLI will look at the different options and choose the best approach to integrate your e-commerce, marketing, sales or CRM solutions into one seamless experience.
For the biggest European brands, offering users a cross-device experience comes with its own set of challenges. How can interactions be perfectly synced across multiple channels? How do you provide an experience adapted to each situation? How can you centralise data and content?
Our digital marketing and technology experts combine their skills to create user-centric solutions supported by an efficient, robust and scalable technical platform.
SQLI’s teams help businesses choose and implement the most suitable technical platform with compatible deployment and continuous improvement of IT and business performance.
SQLI offers a 360° coverage from strategy to integration to turn your business into a digital success.
| DEFINE Project management Benchmark E-commerce and Marketing strategy Business plan Choice of solutions |
DESIGN UX, UI and Ergonomics Solution architecture Artistic direction Web design Customer journey definition SEO recommendations |
BUILD Technical and Functional implementation Platform configuration Specific and Additional development Core model and System Analytics and Reporting |
MAINTAIN Corrective and upgrade maintenance Roll-out of dedicated service center Roll-out and Release International Roll-outs |
PROMOTE Web marketing management Marketing automation Traffic conversion Traffic acquisition Basket optimization |
