Did you know that more than 70% of customers expect a company website to have an online client platform? This is one of the reasons why organizations are moving towards self-service applications. After all, the advantages are numerous. Clients don’t mind doing the work themselves, if these applications are time-saving and easy to use.
During this SQLI Thursday breakfast event, you will experience the advantages of online client platforms, such as an increase in productivity and less pressure on your customer service. You’ll find out more about the challenges and pitfalls of working with this kind of platforms and how to overcome them.
Of course, we won’t only talk theory, but we’re also showing two good practices: Elia and Société Wallonne des Eaux, where online client platforms were successfully implemented.