Thursday 21 June 2018

Omnichannel customer service
Are you ready for the revolution?

Until a few years ago, your customers typically could get in touch with you through the traditional channels like phone, letter and e-mail. This was time consuming, costly, labor intensive and in the end created a lot of frustration for your customers.
These days are over now! During our next SQLI Thursday on June 21st, we will give you an overview of all the possibilities to offer your customers an omnichannel customer service. We will also show you how to overcome the pitfalls when extending your current customer service to new channels.

Register now!

You will discover:

  • How to integrate social media in the most effective way
  • How intelligent text and sentiment analysis enables you to focus on the messages that matter
  • How you can track, measure and improve the effectiveness of your customer service
  • How new technologies like chatbots and predictive analysis can help bringing your customer service to the next level

This session is a real must for all customer service managers, e-commerce managers and marketing managers who want to push customer satisfaction to a superior level by enabling a true omnichannel customer service.

Register now!

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