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Thursday 16 September 2021

Breakfast Sessions 16/09
SAP solutions for an ultimate customer experience?

Ready for professional management of your customer relationships? Get to know the key to your success!

Ready for professional management of your customer relationships? Get to know the key to your success! Welcome to our first SQLI breakfast session of the year in the office!

On September 16th experts will share best practices with you about customer service, the customer journey, how to use SAP customer experience solutions and unraveling interesting business insights. Why? These insights outperform peers by 85% in sales growth and >25% in gross margin and most of all it fosters an outstanding customer relationship.

This interactive session is divided in two parts in which you will discover all the benefits of:

1. How to optimize your customer service

A flawless follow-up of questions, remarks or complains from and for customers is necessary. Customers are more and more demanding and expect a fast and effective answer. The full customer experience doesn’t stop at the buying process. We’ll show you how you cater to the desire with effective cases and solutions. After our session you’re ready to set this up yourself!

2. How to measure and listen to your customer satisfaction

Knowing your customer feelings is key to having a long-lasting relationship with them. During this workshop we will show you how to receive feedback from your customers and turn this into actions, 

the do’s and don’ts to make sure their experience is your priority and all this by using Qualtrics to support you during the process.

DATE:

Thursday, September 16th 2021

SCHEDULE:

  • 8:30: Welcome + breakfast
  • 9:00: Start of the session
  • 10:30: End of meeting

LOCATION:

SQLI - Lambroekstraat 5C, 1831 Diegem

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Not possible to attend our event?
You can also join via webinar.

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