Thanks to customer engagement tools that become more powerful every day, a company can collect crucial information on potential leads and existing customers. Through this data, a company can offer its customers a tailor-made service, with the right information, when the customer needs it. Today, customer engagement is a vital part of every business as customer satisfaction often becomes more important than the cost of a product or service.
Not only marketing can benefit from these technologies, but also the sales department (e-commerce included), customer services and complaint management can use this data to understand the needs of the customer and to fulfil his needs.
Thanks to a partnership with Hybris for over 9 years, SQLI is a leader in connected experience and integrates e-commerce, marketing and CRM solutions thanks to:
SQLI offers a 360° coverage from strategy to integration to turn your business into a digital success.
DEFINE: Project management / Benchmark / E-commerce and Marketing strategy / Business plan / Choice of solutions
DESIGN: UX, UI and Ergonomics / Solution architecture / Artistic direction / Web design / Customer journey definition / SEO recommendations
BUILD: Technical and Functional implementation / Platform configuration / Specific and Additional development / Core model and System / Analytics and Reporting
MAINTAIN: Corrective and upgrade maintenance / Roll-out of dedicated service center / Roll-out and Release / International Roll-outs
PROMOTE (via WAX Interactive): Web marketing management / Marketing automation / Traffic conversion / Traffic acquisition / Basket optimization
Would you like more information about our customer engagement offer? Contact us!